It is well-recognized that there are practical limits to the support that ESC can provide to the College of Science or to the support that OIT can provide the university. A support policy describes those limits, and outlines the responsibilities of each group. The following items are part of a draft ESC support policy. The draft will be discussed with members of the Dean's Advisory Council (DAC) and the College of Science Computing Committee (CSCC).

ESC Responsibilities: The following pages describes the areas and limits of ESC support:

Hardware Support

Software Support

System Installations and Upgrades

Special Requests

Requests for support are prioritized by the members of ESC in consultation with the Director. For a discussion of how this is done, see Support Priorities.

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ESC assumes that OIT and the user have their own set of responsibilities with respect to computing:

OIT Responsibilities

User Responsibilities